Legal

Terms & Conditions

Last Updated: November 20, 2025

Introduction

Welcome to Cold Mail Reseller (White-Label Service for Zapmail), a product owned and operated by Outbox Labs Inc., Delaware, USA.

By accessing, subscribing to, reselling, or using any part of our white-label platform ("Services"), you ("Partner", "User", "You") agree to be legally bound by these Terms & Conditions ("Terms").

These Terms incorporate and extend all provisions applicable to Zapmail because Cold Mail Reseller is a white-label layer built directly on Zapmail's infrastructure, APIs, and provisioning engine.

If you disagree with any part of these Terms, you must cease using the Services immediately.

Nature of the Services (Zapmail White-Label Infrastructure)

Cold Mail Reseller provides white-label access to Zapmail's automated email infrastructure and provisioning systems. This includes:

2.1 Email & Mailbox Services

Provisioning of Google Workspace, Microsoft 365, and SMTP mailboxes.
Pre-warmed mailboxes, aged domains (where applicable), and mailbox lifecycle management.
DNS validation and automated authentication setup (SPF, DKIM, DMARC).

2.2 Domain & DNS Services

Domain registration and DNS setup under Zapmail infrastructure.
One-year domain usage with no renewals and no transfer-outs.
Automated DNS propagation and monitoring.

2.3 White-Label Dashboard & Tools

Complete custom-branded dashboard for end-users.
Custom emails, login pages, billing visibility, and reseller interfaces.

2.4 Integrations

Integrations with supported outreach platforms (Instantly, Smartlead, Reachinbox, etc.).
API access and provisioning through Zapmail's underlying API infrastructure.

2.5 Important Structural Disclaimer

Cold Mail Reseller does not operate as a standalone email provider. It is a white-label automation layer over third-party ecosystems:

Google Workspace
Microsoft 365
Domain registrars
DNS hosts
SMTP networks

All accounts and domains are subject to upstream provider policies. Cold Mail Reseller cannot reverse, influence, or override actions taken by Google, Microsoft, or registrars.

Eligibility & Partner Obligations

3.1 Eligibility

Partners must be 18+ and provide accurate onboarding details.

3.2 Account Security

Partners are responsible for safeguarding credentials. Activity under their account is considered authorized.

3.3 Responsibility for End-Users

The Partner is the first line of support for their end-users. Outbox Labs does not provide direct support to end-customers.

3.4 Compliance & Legal Use

Partners must ensure their end-users comply with:

CAN-SPAM
GDPR
Local anti-abuse regulations
Google & Microsoft Acceptable Use Policies
Sender reputation and ethical sending practices

Violations may result in immediate suspension at Cold Mail Reseller's sole discretion.

Service Lifecycle, Renewals & Validity

Because Cold Mail Reseller is an integration-based white-label product, the following lifecycle rules apply:

4.1 Pre-Warmed Mailboxes

Valid for 1 year only.
Cannot be renewed, extended, reactivated, or transferred.
A new purchase is required after expiration.

4.2 Domains

All domains registered via Cold Mail Reseller are for one-year use only.
No domain renewals will be provided.
Domains cannot be transferred out of Zapmail infrastructure.

4.3 Google & Microsoft Mailboxes

Due to dynamic upstream pricing, Cold Mail Reseller does not provide mailbox renewals beyond one year.
Mailboxes expire automatically after their lifecycle.

4.4 No Service Carry-Forward

Unused credits, unprovisioned mailboxes, or domain allowances do not roll over.

Payments, Billing & Refunds

5.1 Payment Terms

All fees are billed 100% in advance.
All payments are final and strictly non-refundable.

5.2 No Refund Scenarios (Including but not limited to)

Refunds are NOT provided for:

Non-use of service
Suspension due to compliance issues
Mailbox bans by Google/Microsoft
Domain expiry
End-user mistakes
Warmup expectations
Deliverability outcomes
Platform downtime
Business loss, lead loss, campaign loss

5.3 Pricing Adjustments

Google/Microsoft pricing may change at any time. Cold Mail Reseller is not responsible for upstream vendor price fluctuations.

5.4 Chargebacks & Disputes

Any attempt to initiate chargebacks will result in:

Immediate account termination
Forfeiture of all services, mailboxes, and domains
Permanent ban from all Outbox Labs products

Cold Mail Reseller reserves the right to pursue recovery and legal remedies.

Deliverability, Warmup & Performance Disclaimers

6.1 Inbox Placement Not Guaranteed

Deliverability depends on:

User sending behavior
Email copy quality
Engagement rates
Reputation of target servers
Domain history
External filters

Cold Mail Reseller does not guarantee inbox placement.

6.2 Warmup & Pre-Warmed Performance

Pre-warmed mailboxes provide potential deliverability advantages but:

Results vary
Warmups can be disrupted by user misuse
User behaviour always overrides warmup history

6.3 Placement Tests

Inbox placement tests are simulations. They are indicative snapshots and not performance guarantees.

6.4 Zap Shield

Zap Shield provides monitoring but:

Does not guarantee 100% blacklist protection
Blacklist outcomes depend on user sending habits, frequency, and content

Cold Mail Reseller is not responsible for any blacklist event.

Prohibited Use

Partners and their users may not:

Send unsolicited bulk email
Conduct phishing or fraudulent activity
Host malware or harmful content
Bypass DNS settings
Misrepresent identities
Attempt to reverse-engineer or replicate Cold Mail Reseller or Zapmail
Attempt service migration outside our ecosystem

Violation leads to immediate and irreversible termination.

Suspensions & Terminations

8.1 Suspension Rights

Cold Mail Reseller may suspend accounts without notice for:

Abuse
High bounce rates
Spam complaints
Blacklist activity
Violations of third-party policies
Suspected fraud
Payment failures

8.2 Provider-Initiated Suspensions

Google/Microsoft suspensions are final. Cold Mail Reseller cannot appeal, reverse, or compensate for them.

8.3 No Reinstatements

Once suspended, accounts are not eligible for reactivation.

8.4 Sole Discretion Clause

All decisions regarding suspensions, reinstatements, refunds, and account actions are made solely at the discretion of Cold Mail Reseller.

Intellectual Property

Cold Mail Reseller and Zapmail retain full IP ownership.
Partners receive a limited, non-transferable, non-exclusive license.
Reverse engineering, code extraction, or replication is strictly prohibited.

Limitation of Liability

Cold Mail Reseller is not liable for:

Loss of profits
Loss of leads or campaign performance
Deliverability outcomes
Provider suspensions
Data loss
End-user misuse
Downtime from Google, Microsoft, domain registrars, DNS hosts, or outreach tools

Maximum liability is capped at fees paid in the last 30 days.

Indemnification

Partners agree to indemnify, defend, and hold harmless Outbox Labs Inc. from all claims arising due to:

Partner or end-user actions
Legal violations
Abuse or misuse
Third-party complaints

Modifications to Terms

Cold Mail Reseller may update these Terms at any time without prior notice. Continued use of the Services implies acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of Delaware, without regard to conflict-of-law principles. Disputes shall be resolved exclusively in Delaware courts.

Entire Agreement

These Terms, along with the Privacy Policy and Cancellation Policy, constitute the complete agreement between the Partner and Outbox Labs Inc.

Contact Information

Email: [email protected]

Outbox Labs Inc., Delaware, USA

By using Cold Mail Reseller (White-Label Service), you agree to these Terms and Conditions in full. If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].